Frequently Asked Questions

I’ve tried calling a few times but nobody answers. Are you guys out of business?

No. When a car arrives, we give it our full attention.  Mapping requires a lot of concentration so we don’t answer the phone; customers pay for that time and we have to respect that.  Contact us with your query and we’ll get back to you.  It’s best to also leave an evening contact number, too.

Do you map my type of ECU?

We specialise in Porsche and BMW factory fitted ECUs and professionally made and supported after market ECUs such as DTA, Motec, MBE, Omex, Emerald, SCS Delta etc.  We don’t work with the unsupported ‘DIY’ ECUs such as Megasquirt and its derivatives.  If you have anything which isn’t listed here, contact us first.

My car has fluid leaks. Can I still get it mapped?

No. It can be dangerous to map a car that has fluid leaks of any sort.  Please fix them before you arrive.  You don’t want a burnt out car and we don’t want to burn our building down.  It’s much easier to remedy a leak than to replace a car.

The check engine light is on/it has fault codes – can I still get it mapped?

That depends. If you know why it’s on and you expect it to be on (such as if you removed the catalyst for Motorsport) then you’re probably OK. If you don’t know why it’s on, definitely get it checked and fixed to avoid disappointment.

How do I know if my ride height is high enough?

You can use this magic calculator to tell you what your minimum ride height must be based on your tyre diameter.  Nothing on the car, including the exhaust, anti-roll bars etc can be lower than this height.

My ride height isn’t high enough. What can I do?

If you have adjustable suspension, raising the ride height would be the best place to start. Also, if you have the room to fit larger diameter tyres, you should consider that. Use the calculator above to see what works for you.

How much time do I need to book?

We’ve put a table of typical timings on our home page, so please take a look there before booking.  These are examples only; any additional time spent on the car (if there is time available) will be charged separately.

I would like my car to ‘pop and bang’ on the overrun.  Do you offer this service?

No, we do a professional job. Catalyst, silencer and serious engine damage can be the result of this pointless stupidity so if you’re in any doubt, the answer is no, no and hell no.

Do you offer refunds?

Refunds can only be honoured up to 72 hours before the booking date as it is unlikely that we will fill the slot after that time.  If you are in ANY doubt as to whether your car will be ready, then don’t buy the mapping time as it will cost you money if it’s not.

No refunds will be given once you are into your booking time.  For example, if you have booked 5 hours, we commit that 5 hours to your car.  If after just an hour it becomes apparent that your car is not in a fit state to continue, then we cannot refund the unused time because we commit the time specifically to you when you book. An equipment failure on our part would be ‘on us.’

What should I consider before I arrive?

Consider anything that might cause problems with mapping, such as not enough fuel (it’s wise to bring more than you need, just in case), bad tyres, bent/loose wheels, no engine/gearbox/diff oil, prop shaft joints or other faulty drive train components, inadequate cooling, wheel geometry… you get the idea. Your car needs to be in a fit state to be run at full throttle and high speed in order to map it correctly.